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Terms & Conditions

Updated June 13, 2022

 

Section 1 - Overview

This website is operated by Émigré. Throughout the site, the terms “we”, “us” and “our” refer to Émigré. Émigré offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Service”, “Terms”), including those additional Terms and Conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

The following terms and conditions shall govern the sale by emigre.travel and the buyer. By placing orders with emigre.travel, it is deemed that you have read, understood and agreed to our Terms and Conditions. If you find any subject in the Terms and Conditions not acceptable, please do not enter this website or contact Émigré before placing your order.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 2 - Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We retain the right to adjust the prices at any items that are incorrectly priced without prior notice. 

Prices for the following countries/territories are listed in their local currency:

United Kingdom, Channel Islands and Isle of Man - GBP

European Union - Euro

Sweden - SEK

Denmark - DKK

Switzerland - CHF

Norway - NOK

Canada - CAD

United Arab Emirates - AED

Australia - AUD

Hong Kong SAR - HKD

Japan - JPY

Singapore - SGD

All other countries/territories not listed above are -  USD.

Section 3 - Taxes and duties

Orders to United Kingdom, Channel Islands, Isle of Man, countries in the European Union, USA, United Arab Emirates, Australia, Hong Kong SAR, Japan and Singapore are shipped DDP (Delivery Duty Paid) meaning all taxes and duties are included in the final price seen by the customer at checkout.

Orders to Switzerland, Norway, Canada and other countries/territories not listed above are shipped DAP (Delivery At Place) meaning the customer is liable to pay tax and duty upon receiving their package. As customs policies vary by country/territory, we cannot anticipate what these charges will be and therefore Émigré will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased Émigré products reach the country/territory. If applicable, the customer may be responsible for paying these costs before the item(s) can be delivered.

Section 4 - Billing & payment

We accept most credit cards, PayPal, Apple Pay and Google Pay.  At checkout, the customer will see the options available in their country/territory. Émigré encrypts all your card information via Shopify Payment using the so-called SSL (Secure Socket Layer) protocol. This means that no unauthorised persons will be able to view your card number or other information during the transaction. In order to keep a high level of security for our customers, we may request further correspondence from the purchaser in the event that we suspect a fraudulent order.

Section 5 – Shipping & delivery

Émigré ships worldwide from the UK with DPD for the UK and to most global locations with DHL.  When the order leaves our warehouse the customer will receive a tracking number via e-mail to track the order. Timely delivery is based on the condition that the courier (DPD/DHL) keeps day-to-day delivery schedules. Although rare, Émigré will not be held responsible for delays with the couriers. All delivery estimates are based upon working/business days. 

United Kingdom, Channel Islands and Isle of Man

Free shipping for all orders within the United Kingdom, Channel Islands and Isle of Man.  All taxes and duties are included in the final price.  Orders will be dispatched same day if ordered before noon and arrive next business day via DPD with other than Northern Ireland, Scottish Highlands, Channel Islands and the Isle of Man which take two business days for delivery and Scottish Islands which will take up to five.

Within the EU

Free shipping within the EU for all orders over €200 and charge a flat €20 shipping rate for orders below this value. Sweden – Free shipping on all orders above SEK 2125 or a flat shipping rate of SEK 215 for orders below this value. Denmark – Free shipping on all orders above DKK 1500 or a flat shipping rate of DKK 150 for orders below this value.  All taxes and duties are included in the final price.  Orders will be dispatched same day if ordered before noon UK time and will arrive via DPD within 3- business days. 

Switzerland

Free shipping to Switzerland for all orders over CHF 500 and charge a flat shipping rate of CHF 50 for orders below this value. Orders are shipped DAP (Delivered At Place) meaning that the customer may be liable to pay tax and duty upon receiving their goods. Unfortunately, we cannot estimate how much duties you will pay, this is calculated by your local customs authority. If applicable, the customer may be responsible for paying these costs before the item(s) can be delivered. Orders will be dispatched same day if ordered before noon UK time and will arrive via DHL Express Worldwide within 3-4 business days. 

Norway

Free shipping to Norway for all orders over NOK 4450 and charge a flat shipping rate of NOK 450 for orders below this value. Orders are shipped DAP (Delivered At Place) meaning that the customer may be liable to pay tax and duty upon receiving their goods. Unfortunately, we cannot estimate how much duties you will pay, this is calculated by your local customs authority. If applicable, the customer may be responsible for paying these costs before the item(s) can be delivered. Orders will be dispatched same day if ordered before noon UK time and will arrive via DHL Express Worldwide within 6 business days. 

USA

Free shipping to the USA for all orders over US$ 500 and charge a flat shipping rate of US$ 50 for orders below this value. All taxes and duties are included in the final price.  Orders will be dispatched same day if ordered before noon UK time and will arrive via DHL Express Worldwide within 2-4 business days. 

Canada

Free shipping to Canada for all orders over C$ 650 and charge a flat shipping rate of C$ 65 for orders below this value Orders are shipped DAP (Delivered At Place) meaning that the customer may be liable to pay tax and duty upon receiving their goods. Unfortunately, we cannot estimate how much duties you will pay, this is calculated by your local customs authority. If applicable, the customer may be responsible for paying these costs before the item(s) can be delivered. Orders will be dispatched same day if ordered before noon UK time and will arrive via DHL Express Worldwide within 2-4 business days. 

United Arab Emirates

Free shipping to the UAE for all orders over AED 2000 and charge a flat shipping rate of AED 180 for orders below this value. All taxes and duties are included in the final price. Orders will be dispatched same day if ordered before noon UK time and will arrive via DHL Express Worldwide within 4-6 business days.

Australia

Free shipping to Australia for all orders over A$ 700 and charge a flat shipping rate of A$ 70 for orders below this value. All taxes and duties are included in the final price.  Orders will be dispatched same day if ordered before noon UK time and will arrive via DHL Express Worldwide within 4-6 business days. 

Hong Kong SAR

Free shipping to Hong Kong for all orders over HKD 4000 and charge a flat shipping rate of HKD 400 for orders below this value. All taxes and duties are included in the final price.  Orders will be dispatched same day if ordered before noon UK time and will arrive via DHL Express Worldwide within 5-7 business days. 

Japan

Free shipping to Japan for all orders over JPY 60000 and charge a flat shipping rate of JPY 6000 for orders below this value. All taxes and duties are included in the final price.  Orders will be dispatched same day if ordered before noon UK time and will arrive via DHL Express Worldwide within 5-7 business days. 

Singapore

Free shipping to Singapore for all orders over S$ 700 and charge a flat shipping rate of S$ 70 for orders below this value. All taxes and duties are included in the final price.  Orders will be dispatched same day if ordered before noon UK time and will arrive via DHL Express Worldwide within 5-7 business days. 

Rest of the world

Free shipping to most countries in the rest of the world for all orders over US$ 500 and charge a flat shipping rate of local currency equivalent US$ 50 for orders below this value. Orders are shipped DAP (Delivered At Place) meaning that the customer may be liable to pay tax and duty upon receiving their goods. Unfortunately, we cannot estimate how much duties you will pay, this is calculated by your local customs authority. If applicable, the customer may be responsible for paying these costs before the item(s) can be delivered. Orders will be dispatched same day if ordered before noon UK time and will arrive via DHL Express Worldwide within 5-7 business days. 

Section 6 - Products & materials 

The colours of products seen on émigré.travel will depend on the monitor from which they are viewed and can vary depending on the monitor. Therefore the colour seen on the monitor can vary from the accurate colour of the product. Please note that we have tried as accurately as possible to display the colours of the textile, lining, leather etc. as well as the tactility of all materials used.

Section 7 - Stock

All products found on émigré.travel are currently in stock unless the product is marked 'Out of Stock'. If you are interested in ordering an ‘Out of Stock' item please click the button and enter your email and you’ll be automatically informed when the line is back in stock. We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order. If we are unable to deliver in accordance with the Terms & Conditions of order, we will contact you and give you the opportunity to cancel the order.

Section 8 - Force majeure 

We have the right to assert force majeure in the event of strike, lockout, blockade, war, warlike event, civil war, revolution, government sanction, strike, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.

Section 9 - Returns & refunds

Émigré accepts returns for items within 14 days of order delivery. Goods should be free from wear, stains, odour (or any condition that would prevent them from being sold as new). Returned items need their original tags attached, a copy of the original receipt, and returned in their original packaging. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged or if the original packaging has been damaged. We do not accept returns or exchanges on discounted or sale items or from purchase not made directly from www.emigre.travel. To process your exchange or return please contact customerservice@emigre.travel for a return authorisation — please add your order number in the email subject line and reason for the return.  

United Kingdom, Channel Islands & Isle of Man

Returns on orders sent to addresses in the United Kingdom, Channel Islands & Isle of Man are free of charge and processed by DPD.  Returns must be made at a DPD Returns Shop, which can be located here:  https://www.dpd.co.uk/apps/shopfinder/index.jsp.

Within the EU

Returns on orders sent to addresses in the EU are provided by DHL at a flat rate of €35, Sweden, SEK 37 and Denmark, DKK 260.

Rest of the world

Returns on orders sent to addresses outside of the above territories are provided by DHL at a flat rate of:

Switzerland – CHF 100

Norway – NOK 90

USA – USD 100

Canada – CAD 130

United Arab Emirates - AED 370

Australia - AUD 135

Hong Kong SAR - HKD 780

Japan - JPY 120

Singapore - SGD 130

Rest of the world - USD 100

Section 10 - Warranty

Émigré bags and accessories are covered by a three-year limited warranty from the day of purchase, covering faults in materials and workmanship. Damage caused by improper usage; mishandling via airline, travel or shipping companies; third-party or customer alterations; customer, animal or chemical damage; or through unintended use will not be covered.

For warranty claims, please contact customerservice@emigre.travel and a member of our Customer Service Team will determine if the product is covered and whether it can be repaired, replaced or refunded. Adding a photo in your email will help speed up the process. We only accept warranty claims for items purchased through our website or one of our authorised resellers.

Section 11 - Baggage allowance disclaimer

It is essential that you check the baggage allowances permitted by your carrier, as these may vary from time to time and between carriers. The fact that a piece of luggage complies with IATA cabin baggage guidelines does not guarantee that it will be accepted by every carrier as a carry-on bag. It also depends on how much you pack into the bag so do not over-pack to avoid issues.

Section 12 - Online store terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state, province, territory or country of residence, or that you are the age of majority in your state, province, territory or country of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 13 – Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Section 14 – Errors, inaccuracies & omissions.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 15 – Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 16 - Privacy statement 

Émigré takes your privacy very seriously. We follow industry standard protection procedures to ensure your personal information is secure. All personal data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server protected by a firewall. Your credit card information is encrypted using secure socket layer technology (SSL) -and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry approved security precautions. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, contact us:  info@emigre.travel

Section 17 - Copyright

The design of this website and all text, graphics, information, content, and other material displayed on or that can be downloaded from this website are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. The contents of this website are © 2022, Hurbanot Ltd. or its respective affiliates and suppliers. All rights reserved.

You may not modify the information or materials displayed on or that can be downloaded from this website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. 

Section 18 - Trademarks 

Certain trademarks, trade names, service marks and logos used or displayed on this website are registered and unregistered trademarks, trade names and service marks of Hurbanot Ltd. and its affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this website without the written permission of Hurbanot Ltd. or such other owner. 

Section 19 - Linking to this web site

Creating or maintaining any link from another website to any page on this website without our prior written permission is prohibited. Running or displaying this website or any information or material displayed on this website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to this website must comply will all applicable laws, rule and regulations. 

Section 20 – Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall ÉMIGRÉ, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 21 – Indemnification

You agree to indemnify, defend and hold harmless Émigré and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 22 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 23 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 24 – Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 25 -  Changes to terms and conditions

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 26 - Governing law 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.

Section 27 - Contact us

Any questions about the Terms of Service should be sent to us at info@emigre.travel.